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Are all your stores closing?All Maxi-Cash stores remain open during Phase 2 (HA). Click here for our store listings.
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Can I appoint someone to redeem the pledge(s) on my behalf?We understand that some of you might be unable to redeem pledge(s) in person due to the current situation. You may assign a representative to redeem pledge(s) on your behalf. All redemptions and renewals between 7 April 2020 and 4 May 2020 will not be penalized (e.g. subject to higher interest or additional fees) as a result of third-party redemptions or renewals. The appointed representative is required to provide the following supporting documents upon redemption of pledge(s):
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Can I collect my purchase in store?In line with government’s guideline, we have taken necessary measures to ensure customers and employees safety. All Maxi-Cash stores are operating as usual. If you have completed your instalment payments and would like to collect your purchase, please visit us at Maxi-Cash store to do so.
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Can I pawn my items during the Circuit-Breaker?All Maxi-Cash stores will be open for pawnbroking service, pledge redemption and payment of interests from 2 June 2020. You may visit any Maxi-Cash store listed here to perform the transaction. Alternatively, you can also download Maxi-Cash app to renew your pawn ticket online.
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Can I still make a purchase on Maxi-Cash E-Shop, Shopee, Lazada?All Maxi-Cash stores are operating as usual. We will also continue to serve you through our online channels during this period.
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I am currently residing overseas and unable to renew or redeem my pledge(s). What should I do?We understand that some of you might be unable to renew or redeem your pledge(s) in person due to the Circuit-Breaker guidelines. You can renew your pawn ticket and pay interests online with Maxi-Cash App. Click here to download Maxi-Cash app through your mobile app store, register for an account online. If you would like to request for more information, please email us at support@maxi-cash.com.
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I am unable to visit the stores. How can I pay interests?During this period, interest payments can be made online through Maxi-Cash app. We accept various modes of payment including NETs, Visa / Mastercard and Dash. If you have trouble accessing the online platform, please email us at support@maxi-cash.com.
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I can’t pay instalments online. What should I do?We understand if you are unable to pay instalments online. All Maxi-Cash stores are operating as usual. You may continue to make payments at any Maxi-Cash store listed here.
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I can’t pay interests online. What should I do?We understand if you are unable to make interest payments online. All Maxi-Cash stores are operating as usual during this period. We have put in the necessary measures to ensure customers and employees safety. You may continue to make interest payments at any Maxi-Cash store listed here.
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I have instalment payments due. What should I do?During this period, instalment payments can be made on the Maxi-Cash app. Click here to download and register for an account online. Alternatively, you may visit any Maxi-Cash store listed here. All Maxi-Cash stores are operating as usual.
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My appointed representative does not have the pawn ticket to redeem pledge(s). What should I do?As a trusted pawnbroker, we always want to ensure that your pledge(s) remain safeguarded. Appointed representative needs to make an application for a replacement of pawn ticket in order to redeem your pledge(s). In addition, he/she will be required to provide additional documents to verify that you have assigned the right of redemption to him/her: Identification details of the appointed representative; Reason(s) on which the representative claims to be entitled to redeem the pledge; A letter of assignment indicating that you have assigned the right of redemption to the appointed representative; Representative has not assigned the representative’s right to redeem your pledge(s).
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When will your stores open?All Maxi-Cash stores are operating as usual. Click here to view our store listings.
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Will the delivery of my online purchases be affected?We will continue to fulfil and deliver your purchases. However, do note that there will be some delays due to the current restrictions.