Covid-19 Support Measures
- Are all your stores closing?
- Can I appoint someone to redeem the pledge(s) on my behalf?
- Can I collect my purchase in store?
- Can I pawn my items during the Circuit-Breaker?
- Can I still make a purchase on Maxi-Cash E-Shop, Shopee, Lazada?
- I am currently residing overseas and unable to renew or redeem my pledge(s). What should I do?
General Enquiries
- Business opportunities
- I would like to contact your marketing team for media requests.
- I would like to find out more about job openings and career opportunities.
- Where can I give my feedback?
Pawn Enquiries
- I have received the Letter of Forfeiture and would like to request to extend the expiry date.
- What are the branded bags accepted for pawn?
- What items do you accept?
- When is the final date for redemption of my items?
- When is the final date for renewal of pawn ticket?
- Which are the branded timepieces accepted for pawn?
Technical Support
- Can I change my username or password?
- I did not receive any SMS-OTP despite multiple attempts.
- I had renewed multiple pawn tickets, but only received notifications for a few tickets.
- The button is grey-out and can’t be selected when I try to renew my ticket.
- The screen keeps “loading” when I try to make a payment.
- Who do I contact for assistance?
Trade-In Enquiries
- What are the branded bags accepted for trade-in?
- What are the branded timepieces accepted for trade-in?
e-Shop Enquiries
- Do I need to register an account to place an order?
- How long will my order take to arrive?
- Is my package insured?
- Is self-collection available?
- There are defects on my items. What should I do?
- What are the charges for delivery services?
iPayment Enquiries
- Can I still register if I do not have a Singapore registered mobile phone number?
- Can I use Maxi-Cash App overseas?
- Can I use Maxi-Cash App to pay for my interest any time of the day?
- Do I need an account to use the Maxi-Cash App?
- How do I register for iPayment account?
- How will I know if my ticket renewal is successful?